Staying in touch with client by notifications

Keeping contact details of a client is essential. It assists in maintaining the record of all products purchased, grievances filed for resolution, returns/exchange record, etc. A company that maintains the record of client details, it enjoys a better customer retention rate. Whenever a client reports a complaint, the prime motive should be instant action on it. Without an immediate resolution, the credibility of the brand policies would begin to depreciate. To make it easy, provide a complaint resolution section on the website itself.

Staying in touch with the client by notifications

Include details related to the complaint and consumer. This would help in maintaining the future record of the client. While resolving the complaint, staying in touch with the client by notifying him for it could keep you away from unwanted hassle. By following the module, you’d be successful in maintaining the reputation of the website too. Not only repo but the customer retention rate will also increase drastically that will benefit the overall business.